It is unfair to expire our credits. Afterall, we paid for these lessons. Can you explain?

Faq Lesson Credit Unfair Copy

We are aware that you have made payment for these lessons. This policy exists to address the issue of increasing unused excess lesson credits, which can cause difficulties for our educators and customer relations team. It can also put a strain on our operating expenses, including rental, salaries, and utilities.

To make the process as convenient as possible, we provide a live schedule and allow up to 31 days of booking in advance through our app. You can also book any educator from any branch with a 2-hour notice. We give you a 90-day period to make use of any excess lesson credits. If you encounter unforeseen circumstances, our team will work with you on a case-by-case basis to find a solution.